• We collect basic information such as name, email address, billing address, shipping address, payment information and order details to process and deliver your orders.
• Your personal information is only used to fulfill orders and provide customer support.
• We do not sell, trade, or share your personal information with third parties, except when required for order fulfillment (payment processors, shipping companies).
• Cookies may be used to improve website functionality and user experience.
• Subscribers to our mailing list may receive occasional updates, launches, or promotional emails.
• Customers may unsubscribe from marketing emails at any time.

• By using this website, you agree to provide accurate and complete information when placing an order.
• Product prices and availability may change without notice.
• We reserve the right to cancel or refuse orders if necessary.
• We are not responsible for delays caused by shipping carriers or external factors.
• Product images and descriptions are for reference and may vary slightly from the actual product.
• Customers are responsible for ensuring this accessory is used safely and appropriately for their pet, and we are not liable for any injury, loss, or damage resulting from misuse or improper use.

At The Canine Wardrobe, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Eligible Refunds

Refunds are only provided in the following cases:

• The item arrived damaged
• The item is defective
• You received the wrong item

To request a refund, please email us at admin@thecaninewardrobe.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Our team will review your request and respond as quickly as possible.

If your request is approved, the item must be returned to us before any refund is issued.

Return Requirement

Returned items must be sent back in their original packaging and in the same condition they were received (unworn, unwashed).

Customers are responsible for all return shipping costs. We do not provide prepaid return labels or reimburse shipping fees.

Refunds will only be processed after the returned item has been received and inspected by our team.

Non-Refundable Situations

We do not offer refunds for:

• Change of mind
• Incorrect sizing or fit
• Personal preference
• Orders placed incorrectly by the customer
• Minor color variations due to screen/display settings

Refund Process

If your refund request is approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider

Important Notes

We reserve the right to refuse refund requests that do not meet our policy requirements

Requests made after 7 days of delivery may not be accepted

Returned items must not be used or intentionally damaged

Sale, clearance, and promotional items are final sale and cannot be refunded.

We are not responsible for lost, stolen, or damaged return packages during transit. We recommend using a tracked shipping service when returning items.

• Orders are processed within 1–3 business days (processing times may vary during holidays, launches or other high-volume periods).
• Delivery typically takes 3–7 business days depending on location.
• Tracking information will be provided when available.
• Delivery times may vary due to carrier delays or holidays.
• Once an order has been marked as delivered by the shipping carrier, The Canine Wardrobe is not responsible for lost or stolen packages.
• If you experience a delivery issue, please contact the shipping carrier directly using your tracking information.